Job ID: 2405901-RIO_PIEDRAS-PR
Location: RIO PIEDRAS, PR, US
Date Posted: 2024-04-24
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description

SAIC is currently hiring for a Computer User Support Specialist to help support the RITS program in San Juan, PR. Ability to fluenty speak Spanish is required.

Job Duties:

• Install and test output devices, PC's, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
• Troubleshoots output devices, PC's, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves output device system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
• Responsible for ensuring printer firmware and CAC software are in compliance, and work instructions are current.
• Provides support to end-users for PC, server, mainframe applications, and hardware.
• May interact with vendors, network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise.

Qualifications

Required Education and Experience:

• AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education.

Required Certification:

• Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A CE, Network CE, SSCP, CCNA-Security certifications).
• Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.

Required Security Clearance

• Interim Secret Clearance required prior to start.

Required Skills:

• Ability to fluenty speak Spanish.
• Experience installing and configuring firmware, and CAC authentication software on printer devices.
• Experience supporting Windows 10, and MS Office 2013.
• Experience using Service Now or a similar ticketing system.
• Strong analytical and follow through skills.
• Strong verbal and written communications skills.
• Demonstrated experience writing process documentation.
• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
• Ability to work well independently on defined tasks.

SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.